SOFTWARE + PAYMENTS. ONE TEAM.

Your craft.
Your business.
One team.

Beautiful booking. A connected business. Real people in your corner.

A contemporary barbershop
Barbershops01 / 03
Your studio: actual Caleneo customer booking screen, sample studio
The BoroughCUTS. CULTURE. COMMUNITY.
Start here

Choose your business.

Tap a circle to see your business come to life.

Beautifully bookedA calmer calendar. A fuller day.
Made for every screenAt the desk. In your pocket.
Real people. One team.Software and payment expertise.
Keep your people closeThoughtful care, beyond the chair.
A DIFFERENT KIND OF WORKDAY

A better day.
For everyone.

From the first fade to the last walk-in. Keep your chairs full, your crew connected, and your own brand front and center.

THREE PERSPECTIVES. ONE BUSINESS.
THE WHOLE PICTURE. IN YOUR HANDS.

Your business.
In focus.

Your calendar, clients, and performance in one clear view. Follow the day, see what’s working, and keep your business moving—from the desk or your phone.

See the owner tour
The BoroughYOUR WORKSPACE
Your studio. Your style.
Actual workspace · Sample dataSee the owner tour
The Borough · Light workspace
Enlarged complete Caleneo dashboard with sample data

Actual product screen · Sample data

EVERY PROFESSIONAL. A NEW WAY IN.

Their own link.
More ways to
grow your business.

Give every professional a personal booking page with their photo, work, and services. A link in their Instagram bio becomes another way for clients to discover and book your business.

  • One personal link to share anywhere
  • Bookings flow into your studio calendar
  • Their own numbers. Your business stays private.
See how personal booking pages workSee the team chapter
FROM FIRST TAP TO BOOKED IN.

Your brand.
A beautiful
first impression.

Your services, your artists, and a time that works. Clients can book from a text or social profile in an experience that feels like an app. No download needed.

See the client booking tour
Your studio: actual Caleneo customer booking screen, sample studio
YOUR BRAND.
EVERY TAP.

Feels like an app.
Opens with a link.

Actual product screens · Sample studio Watch the guided tour

WHY MERCHANT HERO?

Software you love.
A team you know.

One team for your software, scheduling, payments, and AI solutions. Caleneo brings your business into one connected ecosystem, backed by people who care about your success.

Merchant Hero brings hands-on payment experience and real support—from your first setup to a transaction question or chargeback. We work with you toward the best outcome for your business.

Real team. Real people.
We pick up the phone.

Whether you process $1,000 or $1 million a month, you get the same personal attention, care, and commitment from our team.

Find your payment fit
ONE TEAM.
IN YOUR CORNER.

A real conversation.

Talk to people who can help with both your software and your payments.

Answers, with context.

Get guidance on setup, transaction questions, and your processing options.

Help when it matters.

Understand a chargeback, gather your records, and prepare your response with support.

YOUR BUSINESS. YOUR PAYMENT FIT.

Flexible pricing.
A clear conversation.

01

Dual pricing

$0card-processing fees

A posted card price and a lower cash price at in-store checkout.

02

Interchange-plus

Network interchange costs plus an agreed markup, explained before you start.

03

Traditional

A conventional pricing setup, quoted around your business and how you take payments.

YOUR NEXT MOVEStart with your software.We’ll help with your payment fit.One signup. One team. A program built around your business.Find my planDual pricing is Merchant Hero’s zero card-processing-fee program. Software and optional add-ons are billed separately. Processing activation requires an approved merchant agreement.
TURN A VISIT INTO A REGULAR

Stay in touch.
Make it personal.

Client history, loyalty, birthday moments, and simple campaigns in one place.

The Borough

A little birthday love, just for you. Your next visit is waiting. ✨

Campaign preview
Explore your client tools
YOUR OPTIONAL AI RECEPTIONIST

Hands busy.
Calls handled.

Ava welcomes callers, finds a time, and helps them take the next step. You stay with the person in your chair.

Meet Ava · ListenIllustrated preview · Optional subscription
Provider connection and testing required
Ava, The Borough’s illustrated AI receptionistAva.Your AI receptionist
Meet Ava · Listen
THE MERCHANT HERO ADVANTAGE

Your next chapter.
The first three
months, on us.

Process over $50,000 a month through Merchant Hero on an active dual-pricing program and qualify for three monthly Studio software credits.

Start with three months on usRequest the offer at signup. We’ll guide the rest.
START SMALL. MAKE ROOM TO GROW.

Your studio.
Your starting point.

Choose a plan today. Add the AI receptionist from your dashboard whenever it makes sense.

A great place to start

Starter

A simple beginning for a solo professional.

$0/ month
  • 1 professional · 250 clients
  • 50 new bookings / month
  • Calendar, services & booking page
  • No outbound messages or AI

Merchant Hero processing required
Choose any of our payment programs.

Start free
Great value

Studio + AI

Everything in Studio, with someone on the line.

$298/ month
  • Everything in Studio
  • AI receptionist · 500 minutes
  • Missed-call & booking assistance
  • Extra AI minutes: $0.30 each

Merchant Hero processing required
Choose any of our payment programs.

Choose Studio + AI

Proposed launch pricing, per location, before applicable taxes. Additional SMS segments: $0.02 each. Email campaign delivery and other provider usage are billed separately. AI includes 500 minutes, then $0.30 per additional minute. Starter has no outbound messaging. All plans, including $0 Starter, require Merchant Hero processing. Choose dual pricing, interchange-plus, or traditional pricing; processing terms and approval are separate from the software subscription.

A LITTLE GUIDANCE. A STRONG START.

Make it yours,
one step at a time.

  1. 01

    Choose your plan.

    Add your business details and complete software checkout.

  2. 02

    Shape your studio.

    A guided checklist takes you through photos, colors, services and your team.

  3. 03

    Connect your payments.

    Every plan requires Merchant Hero processing. Complete your merchant application and activate processing before accepting appointments.

GOOD QUESTIONS. STRAIGHT ANSWERS.

Let’s clear things up.

The software, the payments, and the people behind both.

Can I use my own payment processor?

For direct merchant signups, every Caleneo plan—including free Starter—requires processing through Merchant Hero. We bring your software and payment support together, with flexible dual-pricing, interchange-plus, and traditional pricing options. One team helps you choose the setup that fits your business.

Which payment pricing options can I choose?

Merchant Hero offers a zero card-processing-fee dual-pricing program, plus separately quoted interchange-plus and traditional processing. Dual pricing uses a posted card price and a lower cash price at in-store checkout. We explain your program or quoted rates before you sign. Software subscriptions and optional add-ons are billed separately.

Does dual pricing really mean zero processing fees?

Yes. Merchant Hero’s dual-pricing program gives your business zero card-processing fees. You enter the cash price of each service or product; Caleneo calculates the posted card price using your configured difference. Customers paying cash in store receive the lower cash price. Software subscriptions and optional add-ons are separate charges. Program setup and approval are completed with Merchant Hero.

Who do I contact for software or payment help?

Merchant Hero is your point of contact for both. Speak with real people about setting up your software, using your system, transaction questions, or payment issues. Your support team can coordinate with the processing partners when needed.

Can you help me with a chargeback?

Yes. The Merchant Hero team can help you understand a dispute, identify the relevant appointment and payment records, and prepare your response before the deadline. We guide you through the process; the final decision remains with the banks and card-network dispute process.

What does the free plan include?

Starter gives one bookable professional a calendar, basic client records, a service menu, and a booking page. It includes up to 50 new bookings per calendar month and 250 clients. The software costs $0 while you process through Merchant Hero, using dual pricing, interchange-plus, or traditional pricing. Processing must be activated before accepting appointments. Outbound messaging and AI are available with paid options.

How do the three months of software credits work?

Qualify by actively processing through Merchant Hero on dual pricing, with over $50,000 processed in the last completed calendar month. After verification, receive up to $99 toward Studio software at each of your next three eligible renewals. Continued eligibility is checked each billing cycle. AI, extra messaging, and other usage are excluded.

Do I have to add AI right away?

No. Start with the software plan that fits your shop. Add the AI receptionist from Plan & billing when you are ready, or choose Studio + AI at signup. Phone setup, provider connection, and testing happen before the receptionist goes live.

Do clients need to download an app?

No. Your business and professionals get branded booking links that open right in a phone’s browser. Share them on Instagram, social profiles, or your website. Clients see your photos, services, and available appointments in an experience designed to feel like an app.

Will employees be able to see everyone’s numbers?

Employees have access to their own performance and work. Owner, manager, and admin roles can see the broader business. The team experience includes personal booking links, with account permissions controlling access to other areas.

Can I get started without a sales call?

The guided signup is designed for that: choose a plan, add your business, then work through photos, services, and team setup at your pace. This private preview demonstrates the experience. Real billing, secure logins, public booking, and payment activation still require production connections.

FOR ISOs, AGENTS & RESELLERS

Your relationships.
More to offer.

Bring beautiful booking and business software to the shops and salons you serve. Explore an approved Caleneo partnership.

Explore the partner program
A NAME WITH A NEXT CHAPTER
calenROOTED IN THE CALENDAR+neoA NEW BEGINNING

Inspired by the calendar. Created for what’s next.
Your next chapter, backed by a team that knows your business.

BARBERSHOPS. NAIL SALONS. HAIR SALONS.

You do your thing.
We’re in your corner.

Make your next move